EVV Information and Training

EVV is required

The 21st Century Cures Act is a federal mandate that requires workers providing routine supportive home care or self-directed personal care (SDPC) services to use electronic visit verification (EVV). In Wisconsin, EVV has been required since November 2020 for personal care services and required since January 2021 for routine supportive home care services.

For more information about the EVV policy for your program, please visit:

April 2023 ForwardHealth Update: https://www.forwardhealth.wi.gov/kw/pdf/2023-12.pdf

Family Care: Please check back for updates as the payment policy has not been released yet.

Follow the steps on this page to make sure you are prepared for EVV. Visit the Additional Resources and Partner Resources sections below for supplemental information that will help you be successful in implementing EVV.

Important Note: As of the hard launch date of 5/1/2023, not using EVV could affect your option to continue to self direct services that require EVV. For a contracted provider agency, their claims could be denied with no payment.

Getting Started with EVV

1. The worker will need to apply for an EVV ID which will allow them to log their EVV visits. The worker’s most up-to-date email address and residence status are required.

Please note iLIFE’s EVV Company ID is 2-91496. This is required for logging in to the mobile application.

2. Decide on which of the three EVV options will work best for the client and worker. For more information on the EVV options, click on the URLs below.

3. Look over the training materials specific to the EVV option that has been chosen. Reference guides and training videos are provided below.

Training Materials

Mobile Visit Verification (MVV)

Telephonic Visit Verification (TVV)

Fixed Visit Verification (FVV)

The FVV Tracking Form is used when clocking in and out of EVV to keep track of your visit information. Do not submit this form to iLIFE. We do, however, recommend keeping it for your records.

4. Forget to log a visit or made a mistake?
IRIS ONLY – The corrections process for Inclusa and My Choice Wisconsin is still being determined.

  • Submit corrections using one of the methods below: 
    • EVV Corrections Form (online submission)
      • Preferred Method: The form is easy to use and ensures faster processing time. 
      • Using the online submission method, you can enter in your EVV corrections information directly or upload a picture of the completed paper form. 
    • EVV Corrections Form (paper form)(Spanish)
      • There is a QR code on the form for easily submitting the completed form online – save on processing time and postage. 
      • You can also email the form to IRIS.EVV@iLIFE.org. Please be sure to take a picture of both sides of the form as needed.
      • If you’re not able to submit the form online, this form can be printed out and submitted to iLIFE via mail or fax.  
  • How will I know if I need to submit corrections? 
    • If you missed punching in to EVV, whether it was at the start, end, or for an entire shift
      • Tip: Please see below for who to contact if you were unable to log EVV due to:
        • Technical issues: Getting an error message or EVV method shutting down unexpectedly? Please contact EVV Customer Care at 833-931-2035 or vdxc.contactevv@wisconsin.gov
          • Tip: If the FVV device is no longer working, please have the client contact iLIFE to let us know that you need a replacement.  
        • Locked account: Please contact iLIFE Customer Service:
          • Call 888-800-5599 or send us an email at IRIS.EVV@iLIFE.org 
          • Tip: Wait 5 minutes before trying to re-enter your password to avoid being locked out. 
        • Forgot SMC password: First, try to reset the password using the Forgot Password link and follow the prompts to either set up a new password by answering security questions or receive a temporary password by email.
    • Started an Unknown Client visit 
      • Tip: You don’t need to submit corrections if you wrote the client’s name in the memo field. 
    • Used a mobile phone to call in TVV 
      • Tip: Going forward, be sure to use the client’s landline for TVV, or register for MVV where you can submit EVV on a mobile app! 
    • If your client ordered an FVV device but it has not yet arrived 
      • Tip: Use the EVV corrections form until the FVV device arrives. Once it arrives, you can track your punch in/out codes using the FVV Tracking Form so it is easier for you to call them in within 7 days of receiving the codes. Please do not submit this form to iLIFE, however, we do recommend keeping it for your records. 
    • If you think you might have selected the wrong service code, ID, or missed any other information when punching in and out of EVV 

Additional Resources

Partner Resources

Wisconsin Department of Health Services (DHS)
For the most up-to-date information on EVV, please be sure to regularly check the DHS website below:

Contact Us!

IRIS Program:
Family Care:
8:30am-4:30pm, Monday – Friday