EVV FAQs

General EVV Questions

“EVV” stands for Electronic Visit Verification. EVV uses technology to record the date, time, and place your workers provide services to you at the start and end of each shift, including:

  • The person receiving the service
  • The person providing the service
  • The service being provided
  • Date of service
  • Time in/out of service
  • Location of service

When talking about EVV, “verification” means using technology to ensure that both you and your worker are together at the beginning and end of each shift.

When talking about EVV, “electronic” means using an electronic device to record the date, time and place your worker provides services to you. The most common devices are cell phones, tablets, and computers.

Yes, if you are a worker that provides personal care or routine supportive home care services, you will need to use EVV. If you are an employer who receives these services, you will need to ensure that your worker is using EVV.

However, live-in* workers are not required by DHS to use EVV.

*For the purposes of EVV, a live-in worker is a worker who permanently resides in the same residence as the client receiving services. See page 15 of the following PDF for more details on proof of residency required and the duplex living situations that qualify: https://bit.ly/3n5yZue

Timing of EVV

On November 2, 2020, the Wisconsin Department of Health Services (DHS) began requiring EVV for Medicaid-covered personal care services for IRIS* and Family Care, and supportive home care services for Family Care. This date also marks the “soft launch” period of EVV led by DHS. The soft launch offers time and support for clients, workers, and others to learn the new process.
*As of January 1, 2021, EVV is required in the IRIS program for supportive home care services.   
The hard launch will begin May 1, 2023. “For dates of service on and after May 1, 2023, the Wisconsin Department of Health Services (DHS) will begin imposing consequences when electronic visit verification (EVV) data is not captured for required services” – ForwardHealth Update 2021-23  
For more information about the EVV policy for your program, please visit:  
7/27/21 ForwardHealth Update (includes Family Care EVV policy): https://www.forwardhealth.wi.gov/kw/pdf/2021-23.pdf 
IRIS EVV Policy (P03053): https://www.dhs.wisconsin.gov/publications/p03053.pdf

During the soft launch, workers are required to use EVV to help them start to integrate it into their daily routines and work through any difficulties before the hard launch begins.

The hard launch is when the Wisconsin Department of Health Services (DHS) will begin imposing consequences when EVV data Is not captured for required services.

For more information about the EVV policy for your program, please visit:7/27/21 ForwardHealth Update (includes Family care EVV policy)
https://www.forwardhealth.wi.gov/kw/pdf/2021-23.pdf

IRIS EVV Policy (P03053): https://www.dhs.wisconsin.gov/publications/p03053.pdf

The goal is to learn as much as possible during the soft launch to make sure the hard launch goes smoothly.

The soft launch is intended to be a learning period to bring everyone up to speed and make improvements where possible. Payment will not be delayed for incorrect or missing EVV information during the soft launch, however EVV is still required.

IRIS:
Payment to participant-hired workers won’t be delayed due to EVV. However, provider agencies do need to submit EVV in order for claims to be processed.

Family Care:
Please check back for updates as the payment policy has not been released yet.

For more information about the EVV policy for your program, please visit:7/27/21 ForwardHealth Update (includes Family care EVV policy)
https://www.forwardhealth.wi.gov/kw/pdf/2021-23.pdf

IRIS EVV Policy (P03053): https://www.dhs.wisconsin.gov/publications/p03053.pdf

Please refer to Wisconsin EVV Customer Care (833-931-2035) or vdxc.contactevv@wisconsin.gov for questions and feedback on the specifics of the hard launch.

Getting Started With EVV

1. Have your worker tell us what technology they have available by filling out our Technology Survey: 
https://www.buildarray.com/shared-forms/web/27495?actkn=6ZRP3A

2. Make sure your workers provide iLIFE with their most up-to-date email address.* Email Address Submission Form (electronic submission form)
This email address is where workers will receive important information on EVV, including EVV ID information necessary to log EVV visits.

This email address is also where they will receive the automated Sandata email to set up their Sandata Mobile Connect (SMC) account if they qualify for EVV. Please note that the email address will be the username.
*Email must be unique to a single worker. It cannot be shared by multiple workers.

3. Talk to your workers about which EVV options they will use. For more information and to help you decide which EVV options would be best for your workers, visit this URL for an interactive tool that will walk you through the decision-making process based on your circumstances and technology available: https://bit.ly/3qNtfrw
IRIS participants: Make sure to talk to your IRIS Consultant about EVV and the options your workers will use.

Inclusa and My Choice Wisconsin clients: Call iLIFE at 888-490-3966 or send us an email at FC.EVV@iLIFE.org
4. Make sure your workers know where they can find more information and training on how to use the EVV option(s) they are using: https://ilife.org/evv

No, live-in workers do not need to register for EVV. They only need to complete the steps to get an EVV ID if their live-in status changes and they are providing personal care services or routine supportive home care services. They can work directly with their ICA or the FEA to change their live-in status and complete EVV registration steps.

Please Note: All workers, regardless of EVV status, are now required to provide an email address.

Yes, as long as you have access to the internet at a different location. An onsite internet connection is not needed to check in and out on the mobile app. The encrypted visit information can be uploaded at a later time when an internet connection is available, and you log in to the SMC app.

No, the technology used by TVV only works with traditional landlines and VoIP phones.

Call the Wisconsin EVV Customer Care Team at 833-931-2035.

Yes, timesheets are still necessary to process payment and can be submitted in any of the current methods.

Workers will receive a letter from iLIFE containing all necessary EVV ID information, including their Santrax ID, client EVV ID, company ID, and toll-free phone numbers for logging TVV and FVV visits. You can also call iLIFE Customer Service to obtain this information.

Please note iLIFE’s EVV Company ID is 2-91496. This is required for logging in to the mobile application.

No, the technology used to verify the worker’s location only records locations at the start and end of the service. It does not record their location at any other time.

Your username is the email you have on file with iLIFE. You can reset your password at any time using the “Forgot Password” link on the SMC login page. If you are still experiencing issues, you may also call iLIFE Customer Service for assistance.

IRIS participants: Call iLIFE at 888-800-5599 or talk to your IRIS Consultant to ensure you meet the requirements.

Inclusa and My Choice Wisconsin employers: Call iLIFE at 888-490-3966 or send us an email at FC.EVV@iLIFE.org.

Please note: FVV is only available if MVV and TVV are not accessible options and is considered the last resort.

IRIS ONLY – The corrections process for Inclusa and My Choice Wisconsin is still being determined. Submit corrections using one of the methods below:
EVV Corrections Form (online submission)

Preferred Method: The form is easy to use and ensures faster processing time. 
Using the online submission method, you can enter in your EVV corrections information directly or upload a picture of the completed paper form.
EVV Corrections Form (paper form)
There is a QR code on the form for easily submitting the completed form online – save on processing time and postage. 
You can also email the form to IRIS.EVV@iLIFE.org. Please be sure to take a picture of both sides of the form as needed.  
If you’re not able to submit the form online, this form can be printed out and submitted to iLIFE via mail or fax.  
For more detailed information on the different types of corrections and how to avoid them in the future, please review section on our EVV landing page.

IRIS: Please contact your IC to confirm your live-in status on the relationship form and have them verify the service authorizations created for you to serve your client.
IRIS Participant-hired Worker Relationship Identification (F-01201A)
Family Care: Please contact your FEA to confirm your live-in status and have them update your EVV exempt status.
Electronic Visit Verification Live-In Worker Identification (F-02717)

A live-in worker is defined as the following:
For the purposes of EVV, a live-in worker is a worker who permanently resides in the same residence as the member or participant receiving services.  Additionally, a person could be considered a live-in worker if both of the following criteria are met and the documentation above is provided: 
• The worker permanently resides in a two-residence dwelling such as a side-by-side duplex or upper-and-lower home where the member or participant receiving services lives in the other half of the dwelling AND;
• The worker is a relative of the member or participant receiving services. A relative is defined as a person related, of any degree, by blood, adoption, or marriage, to the member or participant.

iLIFE may have already received your live-in status via the IRIS Participant-hired Worker Relationship Identification Form for IRIS program workers. Please alert iLIFE and your IC within seven (7) days if your live-in status changes since this may impact your need to submit EVV. 
EVV Live-in Verification Form for Family Care program workers

Additional Information and Contact Information

The Center for Medicare and Medicaid Services (CMS) website:
https://www.medicaid.gov/medicaid/hcbs/guidance/electronic-visitverification/index.html

The Wisconsin Department of Health Services (DHS) website:
https://www.dhs.wisconsin.gov/evv/index.htm

For updates on training and EVV in general, please visit the DHS website above. iLIFE will also continue to provide updates as we receive them via our website at www.iLIFE.org/EVV and EVV text messaging service referenced in this FAQ.

You can contact the Wisconsin Department of Health Services by emailing them at VDXC.ContactEVV@wisconsin.gov or calling Wisconsin EVV Customer Care at 833-931-2035.