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EVV FAQs

IRIS EVV
For IRIS Program EVV FAQs, please visit our IRIS EVV FAQs Page.

Family Care EVV
For Family Care Program EVV FAQs, please visit our Family Care EVV FAQs Page.

“EVV” stands for Electronic Visit Verification. EVV uses technology to record the date, time, and place your workers provide services to you at the start and end of each shift, including:

  • The person receiving the service
  • The person providing the service
  • The service being provided
  • Date of service
  • Time in/out of service
  • Location of service

When talking about EVV, “electronic” means using an electronic device to record the date, time and place your worker provides services to you. The most common devices are cell phones, tablets, and computers.

When talking about EVV, “verification” means using technology to ensure that both you and your worker are together at the beginning and end of each shift.

Yes, if you are a worker that provides personal care or routine supportive home care services, you will need to use EVV. If you are an employer who receives these services, you will need to ensure that your worker is using EVV.

However, live-in* workers are not required by DHS to use EVV.

*For the purposes of EVV, a live-in worker is a worker who permanently resides in the same residence as the client receiving services. See page 15 of the following PDF for more details on proof of residency required and the duplex living situations that qualify: https://www.forwardhealth.wi.gov/kw/pdf/2023-12.pdf